Shipping & Delivery Policy

Last updated: 1 October 2026

Thank you for shopping with Bluebell Tails Studio.

Many of our products are created especially for you after your order is placed. We work with trusted professional fulfilment partners to produce and dispatch our products, allowing us to offer Bluebell Tails designs to customers around the world.

Please read the information below for details about production, shipping and delivery.

Where We Ship

Bluebell Tails Studio ships internationally to a wide range of destinations.

Shipping availability depends on the product, delivery destination, carrier availability and any legal or logistical restrictions in place at the time of ordering.

If we are unable to fulfil or deliver an order to your location, we will contact you and provide an appropriate remedy, including a refund where required.

Production & Fulfilment Times

Many Bluebell Tails Studio products are made to order rather than held as pre-produced stock.

Most products are typically prepared for dispatch within approximately 2–5 business days after an order is placed.

Some products, personalised items, large orders or products requiring particular production methods may take longer.

Production times are estimates and may occasionally be affected by:

• seasonal demand;

• product or size availability;

• unusually large orders;

• production requirements;

• public holidays; or

• circumstances outside our reasonable control.

Production time is separate from shipping time.

Estimated Delivery Times

Once your order has been produced and dispatched, delivery time will depend on your destination, the product ordered, fulfilment location and shipping service available.

As a general guide:

UK orders: delivery times will be shown or calculated where available during the ordering process.

International orders: delivery times vary considerably depending on destination and may take longer due to international transit or customs processing.

Any delivery dates or timeframes shown on our website, at checkout, in an order confirmation or in tracking information are estimates unless we expressly agree a specific guaranteed delivery date with you.

We always aim to have your order delivered as quickly as reasonably possible.

Nothing in this policy limits any statutory rights you may have concerning delivery times. Where applicable consumer law requires delivery within a particular period, those rights remain unaffected.

How Shipping Costs Are Calculated

Shipping costs may vary depending on:

• the products in your order;

• the number of items ordered;

• your delivery destination;

• the location from which the products are fulfilled; and

• the available shipping method.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

You will always have the opportunity to review the total order cost before placing your order.

Multiple Packages

If you order more than one product, your order may occasionally arrive in separate packages.

This can happen because different products may be produced at different fulfilment facilities or require different packaging or production methods.

Separate parcels may therefore arrive on different days and may have separate tracking information.

If only part of your order has arrived, please check your dispatch and tracking information before contacting us, as the remaining items may already be on their way.

Fulfilment Locations

To help products reach customers efficiently, orders may be fulfilled from different production facilities depending on the product, stock availability and delivery destination.

Where possible, products may be fulfilled closer to the delivery destination, but we cannot guarantee that an order will always be produced within your own country or region.

This means that two orders placed with Bluebell Tails Studio may not necessarily be dispatched from the same location.

Tracking

Tracking information will be provided where tracking is available for the shipping service used.

Once your order has been dispatched, you may receive an email containing tracking details.

Please allow some time for tracking information to become active after dispatch, as carriers may not update tracking immediately.

Not all international or local delivery services provide the same level of tracking.

Customs, Import Duties & Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Whether these charges apply can depend on factors including the destination, order value, fulfilment location and applicable local rules.

Where duties or taxes are not collected from you at checkout, additional charges may be payable upon import or delivery.

Unless applicable law requires otherwise, customers are responsible for customs duties, import taxes or similar charges imposed by their country that have not already been collected as part of the order.

Bluebell Tails Studio does not control charges imposed by customs authorities and cannot guarantee whether an individual order will incur additional fees.

We recommend checking your country's applicable import rules if you are unsure.

Delivery Addresses

Please check your delivery address carefully before completing your purchase.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to amend the address before fulfilment or dispatch, but we cannot guarantee that changes will be possible once an order has entered production or shipping.

If an order cannot be delivered or is returned because an incorrect or incomplete address was supplied by the customer, additional shipping charges may apply if the order needs to be sent again, where permitted by applicable law.

This does not affect your rights where a delivery problem was caused by Bluebell Tails Studio, our fulfilment partner or the delivery carrier.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances such as:

• carrier delays;

• customs processing;

• severe weather;

• public holidays;

• peak seasonal demand;

• failed delivery attempts;

• transport disruption; or

• other circumstances outside our reasonable control.

If your estimated delivery date has passed, please allow a short period for unexpected carrier delays.

If your order still has not arrived, please contact us through our Contact Us page with your order number and we will investigate.

Nothing in this section limits any statutory rights you may have if your order is not delivered within an agreed or legally required timeframe.

Lost Packages

If you believe your parcel has been lost in transit, please contact us with your order number.

We will investigate the shipment with the relevant fulfilment partner or carrier.

Where Bluebell Tails Studio is legally responsible for delivery, we will provide the remedy required by applicable consumer law.

Please do not contact our fulfilment partner directly unless we specifically ask you to do so — your purchase is with Bluebell Tails Studio, and we will assist you with your order.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

• the damaged product;

• the packaging;

• the shipping label; and

• any visible damage to the parcel.

This information helps us investigate the issue quickly.

Providing photographs does not remove or restrict any statutory rights you may have.

Please refer to our Returns & Refunds Policy for further information about faulty, damaged, misprinted or incorrect products.

Unclaimed or Returned-to-Sender Packages

If a parcel is returned because it was unclaimed, could not be delivered or an incorrect address was provided, please contact us.

We will investigate what happened and explain the available options.

Additional shipping charges may apply for redelivery where appropriate and permitted by law.

Orders Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

• check around your property and any designated safe place;

• check with other members of your household;

• check with neighbours where appropriate; and

• review the carrier's tracking information for delivery details.

If you still cannot locate the parcel, please contact us and we will help investigate the delivery.

Your statutory consumer rights remain unaffected.

Delivery for Time-Sensitive Occasions

If you are purchasing an item for a birthday, Christmas, memorial date, anniversary or another particular occasion, we recommend ordering well in advance.

Production and delivery estimates are not guaranteed delivery dates unless we have expressly agreed otherwise.

Please contact us before ordering if delivery by a particular date is essential. We will tell you whether we believe this is reasonably achievable, but a specific delivery date is only guaranteed where we expressly agree to it.

International Consumer Rights

Bluebell Tails Studio sells internationally, and delivery rights vary between jurisdictions.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any statutory consumer right or remedy where doing so would be unlawful.

Where mandatory consumer protection law applicable to your purchase provides greater rights than this policy, those mandatory rights will apply.

Questions About Your Delivery

If you have any questions about shipping or an existing order, please contact us through our Contact Us page.

For questions about an existing order, please include:

• your name;

• your order number;

• the email address used to place the order; and

• a brief description of your query.

We'll be happy to help.

Bluebell Tails Studio